SERVICE LEVEL AGREEMENT (SLA)

This Agreement (the "Agreement") is made as of ____________________________ (the "Effective Date") by and between:

Party One: _______________________________________________
Address: _______________________________________________

Party Two: _______________________________________________
Address: _______________________________________________

Each a "Party" and together the "Parties."

1. Service Commitment

Provider commits to the performance metrics herein.

2. Uptime

Monthly uptime percentage: ___________%.

3. Incident Response

Initial response within ___________ minutes.

4. Service Credits

Credits apply if uptime falls below target per credit table.

5. Measurement

Uptime measured via Provider monitoring tools.

6. Reporting

Monthly performance reports provided to Client.

7. Review & Revision

Either Party may request SLA review after ___________ months.

Signatures