MANAGED IT SERVICES AGREEMENT
This Agreement (the "Agreement") is made as of ____________________________ (the "Effective Date") by and between:
Party One: _______________________________________________
Address: _______________________________________________
Party Two: _______________________________________________
Address: _______________________________________________
Each a "Party" and together the "Parties."
1. Services
Provider will manage Client IT infrastructure per Appendix A.
2. Service Hours
24x7 monitoring; on‑site visits during ___________ hours.
3. Fees
Monthly fee $___________, billed in advance.
4. Response Times
Critical: ___________ mins. High: ___________ hrs. Normal: ___________ hrs.
5. Hardware & Software
Client retains ownership of hardware and licenses.
6. Liability
Provider liability limited to ___________ months of fees.
7. Termination
Either Party may terminate on ___________ days’ notice.
Signatures
PARTY ONE
PARTY TWO
By: _______________________________
By: _______________________________
Name: _______________________________
Name: _______________________________
Title: _______________________________
Title: _______________________________
Date: _______________________________
Date: _______________________________
Appendix A – Managed Services Description
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