MAINTENANCE & SUPPORT AGREEMENT

This Agreement (the "Agreement") is made as of ____________________________ (the "Effective Date") by and between:

Party One: _______________________________________________
Address: _______________________________________________

Party Two: _______________________________________________
Address: _______________________________________________

Each a "Party" and together the "Parties."

1. Services

Provider will provide maintenance and support for Client’s software listed in Support Levels.

2. Support Hours

Support available ___________ to ___________, Monday‑Friday.

3. Response Times

Priority 1: ___________ hours. Priority 2: ___________ hours. Priority 3: ___________ hours.

4. Fees

Annual support fee: $___________, invoiced in advance.

5. Exclusions

Support does not include custom enhancements or third‑party issues.

6. Term

Agreement commences on Effective Date and continues for ___________ years.

7. Limitation of Liability

Provider’s liability limited to one year of support fees.

Signatures

Support Levels

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